Get answers to your pressing field force questions here.
You've got questions; we've got the Answer Man. Don Blumberg, a veteran contributor to Field Force Automation, is our new Answer Man, and will be answering readerís questions each month. In 1969, he founded D.F. Blumberg Associates (www.dfba.com), and has since grown his firm into one of the leading centers of knowledge and research on customer service. Don and his team have a special penchant for field service organizations.
If you have general questions related to empowering your field service force, send them to the Answer Man by clicking on the link below. Each month the editorial staff will review the messages and choose the best ones for publication in the magazine and Website. Please include your contact information and tell us whether or not Don can contact you directly.