Foxboro, Mass. - Axeda Corporation, the secure remote service and support company, today announced that Dako has selected the Axeda® ServiceLink solution for remote service of its universal staining system. Dako is a global leader in cancer diagnostics with a presence in more than 70 countries worldwide.
"Dako and Axeda share a common goal of providing great products and exceptional support," said Robert Woodhull, director of global service at Dako. "Axeda's level of support really set them apart from the competition. They were fast to respond to all our questions and took the time to understand our needs and develop a program that would produce results. In today's global market, this level of service is what separates good companies from great companies."
Dako joins over 20 of the world's leading medical and life science manufacturers that rely on Axeda remote service solutions. Dako will use Axeda ServiceLink to maximize instrument uptime by automating software distribution, remotely troubleshooting issues, and delivering real-time diagnostic reports and dashboards on instrument productivity to customers and internal stakeholders.
"Hospital and research laboratories worldwide rely on Dako products for the effective treatment of cancer patients," said Dale Calder, president and CEO, Axeda. "Our proven remote service solution will enable them to provide the highest levels of service to these critical customers."
Axeda Corporation delivers secure remote service and support capabilities to some of the world's leading manufacturing companies and large enterprises. The award-winning Axeda ServiceLink solution helps companies, including Abbott Laboratories, Diebold and EMC, proactively service and support products to drive optimal uptime at the lowest possible cost, while enabling enterprises to effectively secure, control and track all remote access to critical data centers. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at www.axeda.com.