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Tuesday, March 18, 2008
What unified communications solutions are being bought by small businesses?
Unified communications (UC) applications are often linked to VoIP purchase decision. According to Yankee Group data, as an SMB decision-maker gets further into the VoIP decision-making process, his interest in a variety of UC applications increases. 


Steve Hilton
Yankee Group, VP

Steve Hilton is VP of Yankee Group’s Enterprise Research group with expertise in converged solutions. Hilton manages a team of analysts delivering consulting, research and strategic programs to help vendors and service providers better serve SMBs and SMEs, mid-market enterprises and large enterprises globally. His teams focus on the future impact of business transformations, ”business anywhere” and globalization. Hilton’s SMB- and SME-focused research concentrates on helping clients make decisions regarding the use of technology or services--including applications, IT infrastructure and communications services--to improve time-to-market, cash flow, loyalty and sales channels, and to reduce churn. He provides support for the team and reaches out directly to press and media about topics related to technology and communications products relevant for SMBs, SMEs and mid-market enterprises.

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