March 23, 2006
 

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Posted: 07.01.05

WBR Awards Honor Service and Support Leaders

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By Rita Kushnir




In celebration of the first-ever 2005 Field Service Awards from Worldwide Business Research (WBR), an awards ceremony was held at WBR’s annual Field Service show this past May in Phoenix, Ariz. The inaugural ceremony brought together top industry executives in the customer service and
support industries, as the awards recognized companies that have contributed to the advancement of the service industry and leaders who made these advancements possible.

Winners were selected in five different categories. The award for the overall best service and support strategy implementation went to Diebold’s customer service solutions division. IBM’s technical support services division won the “Overall Contribution For the Advancement of the Service Industry” award, and Xcel Energy’s mobile workforce management project won the award for “Seamless Technology Implementation.” The most innovative approach to service delivery went to Cisco Systems’ global product services. And finally, Timothy Donnelly, director of business development for workflow solutions, and Patricia Rash, director of service operations at Pitney Bowes, received the awards for “Going Above and Beyond: Service Leaders Of The Year.”

Winners were chosen from a pool of over 70 submissions by a panel of industry leaders that included: Mark Smits, VP of commercial operations at Abbott Laboratories; Dick Frishkorn, director of global commercial field service at GE Aircraft Engines; John Leenhouts, deputy COO for field
service at Northrop Grumman; Adrian Paull, VP of customer service at Honeywell; and our very own Ed Meskill, publisher of Mobile Enterprise magazine.

Meskill was present at the awards ceremony to hand out the award for seamless implementation. About the awards, he says, “As one of the leading magazines covering the field service area and one of the originators of the WBR Service Show, I was honored to represent Mobile Enterprise magazine in choosing award winners and presenting the field service award to Xcel Energy.
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