The monthly e-newsletter for the community
Vol. 3, No. 8, August 29, 2003
Sponsor Spot
  • Sierra Wireless
  • Synchrologic
  • Qualcomm
  • Hitachi
  • Psion
  • Pentax
The Top Story
  • Special Report: 2003 FFAst Track Award Winners: Field Force Automations editors honor the most effective mobile solutions deployments.
Field Force Perspectives
  • FFA Insider:
    Brewing Up Java: Gartner predicts a hot future for mobile Java in its most recent mobile and wireless report.
This Month in Field Force Automation
  • Jumping Through Windows
    Though new platforms seem to arrive every day, Windows CE remains a viable option for mobile applications.
  • You Talkin to Me?
    Push-to-talk pusher Nextel girds for battle.
Special Events
  • DEMOMobile 2003
  • Mobile Task Automation Expert Forumn Webinar
  • Ultimate Leading Edge IT Conference and Expo
  • CTIA Wireless IT & Entertainment 2003
  • AFSMI S-Business education Summit and Expo

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Sierra Wireless
Sierra Wireless MP Dispatched to the Field
Learn more about the Mesquite, Texas, Police Departments implementation of the Sierra Wireless MP GPRS 750. The MP GPRS 750 is a feature-rich mobile modem that supports the challenging climates customers face every day. Product features include a rugged design, 3-year warranty and integrated GPS.
To learn more, visit:
Reduce Costs, Increase Efficiency with Synchrologic Mobile Suite
Eliminate clipboards and paper forms, minimize errors and attain the highest customer satisfaction! Empower your field service with full access to corporate data, wireless and offline access to key applications on any mobile device.
For your free guide to mobile success:
Qualcomm 3G cdmA-List Awards
The 3G cdmA-List Awards will honor the most innovative and successful business implementations of CDMA wireless data in North America. A-list winners will receive A-List treatment at CTIA Wireless IT in Las Vegas. To nominate an A-List company, go to
Targeted toward commercial industries, Hitachis VisionPlate Wireless Tablet features intuitive configuration, seamless integration, ease of use and full server-based support. VisionPlate enables increased productivity and turns costly expenditures into cost efficiencies by addressing the flexibility, security, deployment and system management issues of today's mobile enterprise.
A Rugged Computer for Demanding Environments
netpad®'s rugged design and easy-to-use navigation bridge the gap between heavy-duty, keyboard-equipped data-capture computers and less rugged portable devices. Superior processing capability with a choice of integrated radio options make netpad the ideal solution for track-and-trace applications, field service, route/van sales and asset management. Contact:; ; 866-ITS-TOUGH.
Printing and Scanning on the Go
Does your success require that you work away from an office environment? Pentax® Technologies provides printing and scanning solutions that bring the office to wherever you are. Lightweight and durable peripherals (weighing less than 1 lb.) that provide the features and capabilities expected from your desktop. Contact Pentax at to learn more about printing and scanning on the go.

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2003 FFAst Track Award Winners

Field Force Automations editors honor the most effective mobile solutions deployments.

At Field Force Automation, we treat good case studies like our children: its almost impossible to play favorites. But the FFAst Track Awards are a different story. Its our job to cull the entries to pick the very best, and to share with you the most effective, far-reaching mobile technology deployments. This year we heard from dozens of contenders and the selection process was tougher than ever. After weeks of poring over candidates, the FFA editorial staff has selected the cream of the mobile crop.

Mobile Service: Large Enterprise Winner
Memphis Light, Gas and Water techs handle 3,000 work orders per day with a new automated system.

Mobile Service: Large Enterprise Honorable Mention
BioLab found a unique group of partners to design its wireless water treatment system.

Mobile Service: Small and Midsize Enterprise Winner
Volt Telecom and MCI deploy a mobile solution to re-energize technicians and keep customers powered up.

Mobile Service: Small and Midsize Enterprise Honorable Mention
Bradley Mechanical finds success with an application service provider.

Mobile Sales: Winner
Brightpoint arms its sales reps with real-time info on the go.

Mobile Sales: Honorable Mention
A remote-access solution frees more than 600 hours per week.

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FFA Insider:

Brewing Up Java

Gartner predicts a hot future for mobile Java in its most recent mobile and wireless report.

By Teresa von Fuchs and Matt Purdue

If your companys in-house developers and mobile software vendors arent serving up plenty of hot Java, it might be time to revise your menu. Thats one take-away from the latest North American Mobile Wireless Trends 2003 report from Gartner Dataquest. The companys analysts predict that mobile Java programming codes, which were introduced in the U.S. during the second quarter of 2001, are gaining a significant foothold in the market. By 2006, Gartner predicts, mobile Java will gain widespread penetration across all wireless technologies.

In fact, Gartner anticipates that Java will be the primary application code for most wireless carriers over the long term. But dont count out BREW, analysts advise. Binary Runtime Environment for Wireless, development platform for CDMA-ready wireless devices, will continue to gain market share, at least in the U.S., although Gartner foresees that the near-future adoption of BREW by carriers will be limited to Verizon and some smaller players.

Gartner also predicts a slowdown in subscriber growth across wireless carriers. Due to nearly 50 percent penetration by the end of 2002, carriers can expect only about 5- to 10-percent subscriber growth in the U.S. On the other hand, one of the carriers burgeoning tools, short message service (SMS), which is still used by only about 15 percent of the market, will gain in popularity.

When it comes to the rollout of true third-generation wireless networks, Gartner foresees the emergence of EDGE networks in 2003 as a follow-on to GPRS/GSM technology. EDGE networks are expected to be available in most areas of the U.S. by late 2004, while WCDMA lags behind. This will happen despite the fact that CDMA remains the dominant technology in North America, with nearly half of all North American mobile phones sold running on CDMA-based networks.

Gartner will present more predictions and strategies for the mobile and wireless enterprise at its annual North American Symposium/ITXPO 2003, set for October 19-24 in Orlando, Fla. For more information, visit

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Jumping Through Windows
In years past, most portable computing devices were brought into sales and field force projects for use over an 18- to 24-month period at best. But due to the current economic drought, as well as tightened IT budgets, the lifecycle of portable computers is being stretched to as long as 36 months. As a result, IT managers are looking more seriously at notebook/Tablet PC combination devices, also known as convertibles, and considering them for their next-generation sales and field force programs. (Continues...)

You Talkin' to Me?
Direct Connect, Nextels push-to-talk function, has made a splash in blue-collar vertical markets like construction, field service and public safety. And according to Mychau Nguyen, Nextels VP of segment marketing, more than 90 percent of Nextel customers use Direct Connect, with more than 170 million Direct Connect calls made daily. In such a highly competitive market, those kinds of numbers can turn the competitions head. (Continues...)

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DEMOmobile 2003
September 17-19, 2003
Hilton La Jolla Torrey Pines, California

The definitive preview of the most significant products and trends to emerge and affect the mobile and wireless markets -- a comprehensive, first-hand look at next-generation applications.
For more information:
Register now:

Mobile Task Automation Expert Forumn Webinar
September 23, 2003

Learn how companies are giving their mobile work force new capabilities with Mobile Task Automation (MTA). MTA enables business-critical tasks to be performed on handheld devices to improve user productivity, reduce operating expense and increase management visibility. Register now at

Ultimate Leadding Edge IT Conference and Expo
October 14-16, 2003

This event attracts 500 speakers and 10,000 attendees. Seven hot events under one roof, including mobile/wireless and e-enterprise challenges. Readers of Field Force Automation/Mobile Enterprise are offered Free Expo Passes and a 10% discount on conference registrations. Register on-line at:

CTIA Wireless IT & Entertainment 2003
October 21-23, 2003
Las Vegas, Nev.

The most attended mobile data convention that attracts the USER in search of solutions, the CARRIER in search of new REVENUE OPPORTUNITIES and the COMPANIES in search of new PARTNERS. Register today at!

AFSMI S-Business Education Summit and Expo
October 26-30, 2004
Reno, Nev.

Join AFSM International at its latest event. AFSMI is a global, not-for-profit, professional association committed to providing education and networking opportunities which enhance the success of executives, managers, professionals, and their companies involved in s-business. For more information, visit

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