Envox 6.1 Selected AsThe "2005 Product of the Year" In The Contact Center
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Envox Worldwide, a leading global provider of voice solutions, today announced that Envox 6.1, the company’s open, standards-based communications development platform, has been selected as the “Product of the Year 2005” in the Contact Center – Speech Technology category by the editors of TechTarget’s SearchCRM.com. The awards were judged by a team of users, industry experts, analysts, and consultants in conjunction with the SearchCRM.com editorial staff.

Judges selected the 12 “Products of the Year,” one each in 12 categories, from among the CRM products introduced, upgraded and shipped between September 30th, 2004 and October 1st, 2005. The category winners were selected according to the following criteria:

-Innovation

-Performance

-Ease of integration into existing environments

-Ease of use and manageability

-Functionality

-Value

“The goal of the Product of the Year awards is to assess the 2005 crop of products with an eye toward helping our readers choose the products that should be on their ‘A’ list for evaluation,” said the editors of SearchCRM.com. “Our judges choose the Envox 6.1 Communications Development Platform because it continues to make speech recognition applications easier to develop, deploy and manage.”

Envox 6.1 is an open, standards-based communications development platform with integrated application development and management components that reduce the time, cost and complexity of creating voice solutions. Envox 6.1 provides a bridge between legacy systems and new innovative voice solutions, allowing customers to leverage prior investments in hardware, software and solution development, while smoothly migrating to emerging standards and technologies. Using Envox 6.1, developers are empowered to create a wide range of voice solutions through unmatched flexibility and broad support for new standards and emerging technologies, such as VoiceXML, speech recognition, VoIP and Web services.

Envox 6.1 is tightly integrated with Envox 6.1 VoiceXML Studio to create a complete VoiceXML offering. Developers using these products in combination gain the following capabilities:

-Additional development functions not included in the VoiceXML 2.0 specification, including integration with email, Web and fax systems; access to advanced call control functions such as conferencing, fax, PBX integration, ISDN signaling, ANI and DNIS-based actions, and intelligent routing; and extensive integration options for databases, Web services, enterprise applications and legacy systems

-A bridge between legacy systems and new VoiceXML-based solutions, allowing companies to leverage prior investments in hardware, software, and solution development

-Seamless support for leading speech and telephony resources from Nuance, Intel and others

-A highly scalable, reliable and fault tolerant VoiceXML gateway

-The ability to deploy solutions in a wide range of telephony environments including analog, digital, VoIP, SS7 and more

-Powerful management capabilities that significantly reduce the time and cost of administrating large-scale installations

“Being selected the 2005 Product of the Year in the Contact Center – Speech Technology category by SearchCRM is further proof that Envox 6.1 is the right choice for enterprises and service providers developing voice solutions that integrate advanced speech recognition technologies,” said Mark D. Flanagan, president and chief executive officer of Envox Worldwide. “In addition, we take this award as a strong confirmation of our continuing efforts to help our customers reduce the time, cost and complexity of creating voice solutions.”

For more information about Envox 6 or to download an evaluation of this award-winning software, please visit http://www.envox.com/software/envox-6.asp

About SearchCRM.com
SearchCRM.com is the Web’s most relevant and extensive guide dedicated to Customer Relationship Management (CRM) practitioners and decision makers. CRM is a business process that requires a special combination of customer-centric strategy and technical know-how. Visit SearchCRM.com for original daily news, expert tips, discussion forums, Webcasts and customized research that will help you develop, design and implement CRM initiatives. More information can be found at www.SearchCRM.com

About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software and related services dramatically reduce the time, cost, and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox’s products and services are available through a network of global channel partners. For more information, please visit www.envox.com

 


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