The first solution, Mobile Field Services Suite, provides field engineers instant access to critical customer account information, maximizing technician productivity. The second solution, Mobile Field Sales Suite, allows sales representatives to wirelessly query information related to products, pricing, contracts and promotions, helping to increase selling opportunities.
Using the Mobile Field Services Suite on Nextel handheld devices, field engineers can quickly access the information they need in real-time and yield productivity savings by reducing the overall time spent on activities such as phone calls to and from call centers, completing paperwork, managing tasks and tracking inventory. Instant access to relevant account information allows field technicians to provide more personalized service to their customers. In addition, with real-time updates on back-end systems and databases, organizations can close the loop on service call transactions much faster to reduce the billing cycle, fine-tune inventory management, and enhance the possibility of up-selling or cross-selling services.
The Mobile Field Sales Suite provides the mobile sales team with high-quality information necessary to help close new sales. Sales representatives can immediately inquire about the status of an order, providing faster answers to customer questions and helping to maximize selling opportunities and increasing customer satisfaction. The wireless solution also streamlines the sales process, allowing management to broadcast time-sensitive information to the mobile sales team, enabling them to respond quickly to a fast-changing market.
"Antenna Mobile Solutions together with Nextel, extends our support to enterprise customers by giving them the tools to empower remote employees with secure, real-time wireless access to essential information," said Rob Consolazio, senior director of Nextel¹s business solutions group. ³We are pleased to partner with a proven market leader and offer our customers Antenna¹s mobile technology.²
The Antenna solutions are fully integrated into leading business systems including Siebel, SAP, Oracle and AmdocsCRM, which accelerate the ROI on existing technologies and push critical investments into the field.
In addition to staying connected while in the field, enterprise users can take advantage of Antenna's built-in industry best practices and comprehensive management functionality that ensures ease of use, comprehensive visibility and rapid ROI. Applications can be downloaded wirelessly so that the deployment of a solution and subsequent updates to the solution can be done while workers remain mobile.
"Antenna is thrilled to participate in the Nextel Industry Solution Partner program," said Karen Davis-Farage, VP Business Development, Antenna Software, Inc. "Antenna has been working informally with Nextel over the past several years to provide value to their wireless offering. The formalization of our relationship is a strong indicator that Antenna¹s best of breed approach to field service and field sales mobilization is driving new demand for our joint solution.²