Close your eyes and imagine for a moment that you’re a manager at a huge, utility-sized business. Tens of thousands of employees; billions of dollars in assets sprawled over a region covering an entire metropolitan area; hundreds of thousands—if not millions—of customers, all depending on you to deliver whatever service it is that you provide. If managing all that isn’t enough pressure for you, don’t forget that a business that large is probably regulated by the government, so you have to keep costs (and prices) as low as possible. Ouch. How are you going to do that?
A good start would be taking steps to manage those assets in the field and keep their replacement and repair costs to a bare minimum. Infowave Software, based in Vancouver, specializes in helping utilities and other mobile service–oriented businesses perform exactly these sorts of tasks with its Telispark Mobile Enterprise (TME) packaged suite of configurable applications. Composed of 10 separate but complementary modules, TME can be deployed quickly and securely to mobile assets in the field, streamline business operations and yield rapid return on investment.
Made to blend data collection on handheld devices seamlessly with the backend, TME is easy to use and helps eliminate paper-based processes, which can be tedious and time consuming. Compatibility is not an issue, as TME supports Microsoft Exchange Server and Lotus Notes Domino Server, as well as Siebel, SAP, Oracle and MRO. No matter what backend you employ, TME integrates transparently and is easily administered.
Of course, without hardware to actually facilitate business processes, there isn’t much point in integrating with the backend. In that regard, TME can be deployed on any Windows-based or Linux-based device, including both laptops and PDAs. The mOffice module supports Palm and Symbian devices as well.
The user-friendliness is a key component of the solution’s success, as training requirements for most modules are minimal and can be learned—and subsequently used in the field—in short order. TME focuses on the mobile worker’s unique business process. The result is an intuitive and easy-to-navigate application that maps itself to the daily tasks assigned to each end user. Customizable pull-down menus that parallel the worker’s actual workflow make data collection and forms processing a snap.
For organizations such as the model described above, streamlining business processes equates to saving dollars. Reducing the amount of paperwork that is processed by your enterprise alone saves time, prevents data errors and frees workers to perform other, potentially revenue-generating, tasks.
Okay, sure, you’re saying, that makes sense, but what about my hard assets: trucks, tractors, transformers and so on. TME has modules that allow you to monitor those assets and devise inspection, maintenance and repair schedules to prevent failure in the field, which is always a worst-case (and costly) scenario.
As always, at the end of the day it’s the bottom line that counts. Telispark Mobile Enterprise and its many modules can help you and your organization take the friction out of performing daily tasks by lubricating the exchange and flow of the critical information your enterprise needs to be competitive.•