January 2004 - By Teresa von Fuchs

Unisys, a global provider of information technology services and solutions, has deployed CLICKSOFTWARE’s ServiceOptimization Suite. Unisys is now rolling out ClickSchedule across North America and Europe.

Cardinal Health, a provider of products and services supporting the health care industry, has deployed Datria’s Ticket Management 2.0 to hundreds of field service technicians who will use the solution to improve communications and better manage field service activities.

The City of Aurora, Colo. has chosen CompassCom and Sierra Wireless to migrate its public works department to a next-generation network. Using CompassCom’s Automatic Vehicle Location suite and new, rugged wireless modems from Sierra Wireless, the city can track, monitor and dispatch its vehicles over a broader coverage area with high-speed mobility.

Netherlands telecommunications provider Royal KPN has implemented Wishbone’s ServiceSuite to provide scheduling and dispatch for service technicians, as well as enhanced mobile communication throughout all of KPN’s multinational service area. KPN’s field service organization supports several million customers in the Netherlands, Belgium and Germany.

Datex-Ohmeda, a supplier of anesthesia and critical care equipment and services across Canada, has deployed Adesso Systems’ Adesso Instant Mobility (AIM) application platform and Fujitsu’s Stylistic Tablet PCs to automate the information gathering and sharing elements of technical support service calls on medical equipment.

Enbridge Gas Distribution has signed an agreement to purchase Nextair’s AIRIX Wireless Environment to extend its preventative maintenance solution. The application allows field workers to receive and transmit work order updates in real-time directly into Enbridge’s back-office systems.

HealthSouth has deployed 5,000 Motion Computing Tablet PCs throughout its nationwide network of approximately 1,400 outpatient rehabilitation facilities. The ultra-mobile, wireless Motion M1300 Tablet PCs promise to streamline workflow for clinicians and enhance patient care.

NASA has awarded Electrovaya a $2.95 million contract to provide lithium-ion SuperPolymer power systems as power sources for astronauts’ spacesuits, which they wear during space walk missions outside the spacecraft.

Denver Health and Hospital Administration has deployed Countermind’s Mobile Intelligence Platform and Mobile Intelligence Application Assembler as the enterprise-wide interface for point-of-care solutions across their 320-bed hospital and clinics in Denver.

Royal Caribbean International and Celebrity Cruises have deployed RIM’s BlackBerry wireless handhelds with push-based e-mail, enabling employees to stay connected to corporate data, including e-mail while on the boat.

Sage Hospitality Resources has implemented SuiteSpeed’s SuiteNet high-speed Internet access in all seven of its TownePlace Suites. Each TownePlace Suite offers high-speed Internet access in over 100 rooms and SuiteLink to administer and manage smooth, easy guest usage, including easy billing.


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