How Best Buy’s Service Operation ‘Clicks’ with Optimized Scheduling
June 23, 2009 | 60 min.
Panelists: - David Krebs, Director, Mobile and Wireless Practice, VDC Research
- Andrea Newman, Senior Director, Service Operations Development, Best Buy
- Mike Karlskind, Senior Business Analyst, ClickSoftware View Recorded Event
As any field service organization knows, consistently getting the right technician to the right place, at the right time, with the right tools is one of the biggest challenges to customer satisfaction. Any organization with a field service team will gain from hearing about how Best Buy has raised the bar for customer service by optimizing their service chain.
